Return & Refund Policy

At fearofgodm.shop, we want you to feel confident when shopping with us. This Return & Refund Policy explains how cancellations, returns, exchanges, refunds, damaged items, faulty goods, and incorrect orders are handled.

This Policy applies to consumer purchases made through fearofgodm.shop. Nothing in this Policy limits, excludes, or replaces any rights you may have under applicable United Kingdom consumer law.

1. Your Right to Cancel an Online Order

If you are a consumer in the United Kingdom, you normally have the legal right to cancel an eligible online purchase without giving a reason.

You may cancel your order from the date it is placed until 14 calendar days after the day on which you, or a person nominated by you, receive the goods.

If your order is delivered in separate parcels, the 14-day cancellation period begins on the day after you receive the final item in the order.

To exercise your right to cancel, please email info@fearofgodm.shop with a clear statement that you wish to cancel your order. Please include your full name, order number, and the email address used when placing the order so that we can identify your purchase promptly.

You do not need to provide a reason for cancelling an eligible order.

After you have informed us that you wish to cancel, you must return the relevant item or items within 14 calendar days.

2. How to Request a Return

Before sending a return, please contact us at info@fearofgodm.shop with the subject line “Return Request” or “Cancellation Request”.

Please include:

• Your full name

• Your order number

• The email address used when placing the order

• The name or description of the clothing item or items you wish to return

• Whether the return is due to a change of mind, incorrect item, damage, fault, missing item, or another issue

We will provide return instructions and the correct return address by email.

Please do not send a return to an address shown on a delivery label, courier label, or product parcel unless we have specifically confirmed that it is the correct return address.

A clear cancellation email is sufficient to preserve your statutory right to cancel. You do not need prior approval to give notice of cancellation.

3. Condition of Returned Clothing

You are entitled to inspect and try on clothing in the same way you would in a physical shop.

For a change-of-mind return, please take reasonable care of the item while it is in your possession. To help ensure that a refund is processed in full, returned items should be sent back in a clean and saleable condition, with original tags, labels, accessories, and packaging where reasonably possible.

Please do not wear clothing outside, wash it, alter it, repair it, apply perfume or cosmetics while wearing it, remove labels unnecessarily, or otherwise use it beyond what is reasonably necessary to inspect and try it on.

If an item has been handled beyond what is necessary to establish its nature, characteristics, and fit, and this has reduced its value, fearofgodm.shop may make a reasonable deduction from the refund to reflect the loss in value.

Examples of handling that may reduce an item’s value include wearing it outside, washing it, altering it, damaging it, returning it with makeup stains, perfume or deodorant odour, or returning it with missing parts that reduce its resale value.

4. Return Postage Costs

If you are returning clothing because you have changed your mind, you are responsible for the direct cost of return postage.

We recommend using a tracked and insured postal service and keeping your proof of postage until your refund has been completed. Please package the return securely to avoid damage during transit.

If an item is faulty, damaged on arrival, incorrect, incomplete, or materially different from its description, fearofgodm.shop will cover reasonable return-postage costs or provide appropriate return arrangements. Please contact us before returning the item so that we can assist you with the correct process.

5. Refunds for Change-of-Mind Returns

For an eligible cancellation made within the 14-day cancellation period, we will refund the amount paid for the returned item or items.

Where applicable, we will also refund the cost of the standard delivery service paid for the order. If you selected a delivery option more expensive than our standard delivery service, we are only required to refund the equivalent cost of standard delivery.

We do not charge a restocking fee for an eligible cancellation.

Refunds will be made using the original payment method unless we agree otherwise with you. We will process your refund without undue delay and no later than 14 calendar days after we receive the returned item or receive satisfactory evidence that you have sent it back, whichever occurs first.

If you used a discount code, promotional offer, or sale price, your refund will be based on the amount actually paid for the returned item.

6. Faulty, Damaged, Incorrect, or Misdescribed Items

We take product quality seriously. If clothing arrives damaged, faulty, incorrect, incomplete, or not as described on fearofgodm.shop, please contact us as soon as possible at info@fearofgodm.shop.

Please include your order number, a description of the problem, and photographs where available. Photographs are helpful for us to assess and resolve the issue quickly, but they do not remove or reduce your statutory rights.

If an item is faulty, not as described, or does not meet the standard required by law, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances and the time since delivery.

If you notify us of a fault within 30 days of receiving the item, you may have a short-term right to reject the item and receive a full refund.

If a fault is reported after the first 30 days, we will assess the issue in accordance with your statutory rights. Depending on the circumstances, we may offer a repair, replacement, partial refund, or full refund.

For approved claims involving faulty, damaged, incorrect, or misdescribed items, we will refund the cost of the item and any applicable original delivery charge. We will also reimburse reasonable return-postage costs or provide suitable return instructions.

This Policy does not cover damage caused after delivery through misuse, accidental damage, unauthorised alterations, improper washing, failure to follow care instructions, or normal wear and tear. Your statutory rights remain protected where a fault was present at the time of delivery.

7. Exchanges

If you would like to exchange clothing for another size, colour, or style, please contact us at info@fearofgodm.shop before returning the item.

Exchanges are subject to stock availability and may not always be possible. If the requested replacement is unavailable, you may return the eligible item for a refund in accordance with this Policy and place a new order through fearofgodm.shop.

8. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please email info@fearofgodm.shop as soon as possible.

We will make reasonable efforts to cancel the order before dispatch. If the order has already been processed or dispatched, you may still use your legal right to cancel and return the item in accordance with this Policy.

If we confirm that an order has been cancelled before dispatch, we will refund the amount paid using the original payment method unless otherwise agreed.

9. Items That May Be Excluded From Change-of-Mind Cancellation

Most standard clothing items sold through fearofgodm.shop can be returned under the 14-day cancellation right.

However, the right to cancel may not apply to products that are made to your specifications, clearly personalised, or otherwise exempt from cancellation under applicable law. If an item is made to order or personalised, this will be clearly stated on the relevant product page before you place an order.

For health and hygiene reasons, any item that is sealed and clearly identified as non-returnable once unsealed may not be eligible for change-of-mind cancellation after the seal has been broken. This does not affect your rights if the item is faulty, damaged, incorrect, or not as described.

Your rights in relation to faulty, damaged, incorrect, or misdescribed items are not affected by any change-of-mind cancellation exception.

10. Sale Items and Promotional Orders

Sale items, discounted clothing, and products purchased using a promotional code have the same statutory rights as full-price items.

A discounted price does not remove your right to cancel an eligible online purchase or your right to seek a remedy if an item is faulty, damaged, incorrect, or not as described.

11. Late, Lost, or Missing Returns

Please retain your proof of postage and tracking information until your refund has been completed.

If a return is lost in transit before it reaches the return address provided by fearofgodm.shop, please contact the delivery service used and provide us with any tracking or proof-of-postage information available. We will review the situation and assist where reasonably possible.

12. Refund Delays

Once a refund has been processed by fearofgodm.shop, the time it takes to appear in your account may depend on your bank, card issuer, payment provider, or original payment method.

If you have received confirmation that a refund has been issued but cannot see it after a reasonable period, please contact your payment provider first. You may also contact us at info@fearofgodm.shop, and we will provide available refund information.

13. Contact Us

If you have questions about a cancellation, return, exchange, refund, faulty item, damaged parcel, or incorrect order, please contact:

fearofgodm.shop
info@fearofgodm.shop

We aim to resolve return and refund requests fairly, clearly, and in accordance with your legal rights.