Privacy policy

fearofgodm.shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit, browse, create an account with, contact, or make a purchase from fearofgodm.shop.

This Privacy Policy applies to customers and website visitors in the United Kingdom. It is intended to comply with applicable United Kingdom data-protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018, and relevant privacy and electronic-communications rules.

1. Who We Are

fearofgodm.shop is responsible for processing personal information in connection with this website and the clothing products and services offered through it.

For the purposes of applicable data-protection law, fearofgodm.shop is the controller of your personal information.

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

fearofgodm.shop
info@fearofgodm.shop

2. Personal Information We Collect

We collect personal information that is necessary to operate our online clothing store, process orders, deliver products, provide customer support, protect our website, and improve our services.

The categories of personal information we may collect include:

Category	Examples of Information
Identity and contact information	Name, email address, telephone number, billing address, delivery address, and other contact details you provide
Order and transaction information	Order number, clothing products purchased, size, colour, quantity, payment status, delivery details, return and refund information, and transaction history
Payment information	Payment confirmation, payment method type, billing information, transaction identifiers, and fraud-screening results. Full payment-card details are normally processed by secure payment providers rather than stored by fearofgodm.shop
Account information	Username, password, saved address details, order history, account preferences, and account activity where you choose to create an account
Customer-service information	Emails, messages, reviews, enquiries, return requests, refund requests, photographs you choose to send, and other information provided when contacting us
Technical and usage information	Internet Protocol address, browser type, device type, operating system, referral source, pages viewed, links clicked, date and time of visits, website interactions, and diagnostic information
Cookie and similar-technology information	Cookie identifiers, device identifiers, preference settings, session data, analytics information, and advertising or marketing identifiers where you have consented to their use
Marketing preferences	Your choices about receiving newsletters, promotional emails, product updates, offers, and other marketing communications
Security and fraud-prevention information	Information used to prevent fraudulent orders, unauthorised access, payment misuse, abuse of our website, or other unlawful activity

Please do not send us unnecessary sensitive personal information, such as health information, government identification numbers, bank-account details, passwords, or other highly confidential information, unless we specifically ask for it and explain why it is required.

3. How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you when you place an order, create an account, subscribe to marketing, complete a form, contact us, request a return, or otherwise interact with fearofgodm.shop.

• Automatically when you browse or use our website through cookies, server logs, pixels, device identifiers, and similar technologies.

• From service providers that help us process payments, ship orders, prevent fraud, host the website, provide analytics, or operate customer-support services.

• From delivery providers when they provide tracking updates, delivery confirmations, failed-delivery information, or other order-related updates.

• From public sources or fraud-prevention partners where this is reasonably necessary to protect our business, customers, and website.

4. How We Use Personal Information

We may use personal information for the following purposes:

• To process and fulfil orders for clothing and related products.

• To process payments, prevent payment fraud, verify transactions, and manage refunds.

• To arrange delivery, provide tracking information, respond to delivery issues, and communicate about orders.

• To provide customer service and respond to enquiries, complaints, returns, exchanges, cancellations, and refund requests.

• To create and manage customer accounts where this feature is available.

• To maintain accurate business, financial, tax, accounting, and transaction records.

• To protect the security of our website, systems, customers, and business operations.

• To detect, investigate, prevent, and respond to fraud, suspicious activity, misuse, technical problems, or legal claims.

• To improve our website, clothing selection, customer experience, website performance, and customer support.

• To send marketing emails, promotional offers, new-arrival updates, and product information where you have consented or where we are otherwise permitted to do so by law.

• To comply with legal obligations, regulatory requirements, court orders, and lawful requests from public authorities.

• To establish, exercise, or defend legal claims.

5. Our Lawful Bases for Processing Personal Information

We only process personal information where we have a lawful basis to do so.

Purpose	Lawful Basis
Processing orders, taking payment, arranging delivery, providing returns and refunds, and responding to order-related enquiries	Necessary for the performance of a contract with you or to take steps at your request before entering into a contract
Maintaining tax, accounting, transaction, and legal records	Necessary for compliance with legal obligations
Website security, fraud prevention, customer-service improvement, business administration, analytics, enforcing our terms, and defending legal claims	Necessary for our legitimate interests, provided that your rights and interests do not override those interests
Sending promotional emails, using non-essential cookies, personalised advertising, and optional marketing communications	Your consent, where consent is required
Handling serious threats, urgent security matters, or other exceptional circumstances	Necessary to protect vital interests or comply with another applicable lawful basis

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Marketing Communications

We may send marketing communications about clothing, new collections, offers, promotions, and other products from fearofgodm.shop where you have agreed to receive them or where we are otherwise permitted to do so under applicable law.

You can stop receiving marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email.

• Contacting us at info@fearofgodm.shop.

• Updating your communication preferences where an account-preference feature is available.

We will continue to send non-marketing communications when necessary, including order confirmations, delivery updates, return and refund updates, security notifications, and important changes to our policies.

7. Cookies and Similar Technologies

fearofgodm.shop uses cookies and similar technologies to operate our website, remember preferences, keep items in shopping baskets, process orders, understand website usage, improve performance, and, where you have consented, measure advertising and marketing effectiveness.

Cookies are small text files stored on your device when you visit a website. Some cookies are strictly necessary for the website to work properly. Other cookies are used for preferences, analytics, or marketing.

We may use the following categories of cookies:

• Strictly necessary cookies, which are required for core functions such as security, shopping-basket functionality, checkout, payment processing, and website navigation.

• Preference cookies, which remember choices such as language, region, or display preferences.

• Analytics cookies, which help us understand how visitors use our website and improve performance.

• Marketing cookies, which may help measure advertising performance or show more relevant advertising where permitted.

Where required by law, we will ask for consent before placing non-essential cookies or similar technologies on your device. You can manage cookie preferences through the cookie controls available on our website or through browser settings. Blocking strictly necessary cookies may affect website functionality.

8. How We Share Personal Information

We do not sell or rent personal information in exchange for money.

We may share personal information with trusted third parties when necessary to operate our business, fulfil an order, comply with legal obligations, or protect our rights. These third parties may include:

• E-commerce, website-hosting, and technical service providers, including Shopify services where used.

• Payment processors and payment-security providers.

• Delivery, logistics, warehouse, and fulfilment partners.

• Customer-support, email, communications, and marketing service providers.

• Analytics, advertising, fraud-prevention, and cybersecurity providers, where permitted by law and subject to your choices where consent is required.

• Professional advisers, including accountants, insurers, legal advisers, and auditors.

• Government bodies, regulators, law-enforcement agencies, courts, or other parties where disclosure is required by law or necessary to protect legal rights.

• A buyer, investor, successor, or other party involved in a merger, acquisition, restructuring, sale, financing, or transfer of all or part of our business.

Where third parties process personal information on our behalf, we require them to use it only for authorised purposes and to protect it appropriately.

9. International Data Transfers

Some service providers, technology partners, payment providers, cloud-hosting providers, or Shopify-related services may process personal information outside the United Kingdom.

When personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that it receives the protection required by applicable data-protection law. These steps may include relying on an adequacy regulation, approved contractual safeguards, the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s standard contractual clauses, or another legally recognised transfer mechanism.

You may contact us at info@fearofgodm.shop if you would like more information about safeguards used for international transfers.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our usual retention approach is as follows:

• Order, payment, invoicing, and transaction records may be retained for up to seven years after the relevant transaction or financial year where necessary for accounting, tax, legal, and fraud-prevention purposes.

• Customer-service communications, return requests, and refund records may be retained for up to twenty-four months after the matter is resolved, unless a longer period is necessary to manage a dispute or legal claim.

• Account information may be kept for as long as an account remains active and for a reasonable period afterwards, unless we are required to retain it for a longer legal reason.

• Marketing information is retained until you withdraw consent, unsubscribe, object to marketing, or until it is no longer needed for the purpose for which it was collected.

• We may retain minimal information about unsubscribe requests or objections for as long as necessary to ensure that we respect those requests.

• Technical logs, security records, and fraud-prevention information may be retained for up to twelve months or longer where necessary to investigate security incidents, prevent fraud, or establish or defend legal claims.

• Cookie-related information is retained in accordance with relevant cookie settings and only for as long as necessary for the stated purpose.

When personal information is no longer needed, we will securely delete it, anonymise it, or otherwise dispose of it in accordance with applicable law.

11. How We Protect Personal Information

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure website connections, restricted access to personal information, authentication controls, secure payment processing, monitoring for suspicious activity, confidentiality requirements, and procedures for handling security incidents.

However, no internet-based service, electronic transmission, or storage system can be guaranteed to be completely secure. You should take reasonable steps to protect account details, passwords, devices, and communications with us.

12. Your Data Protection Rights

Subject to applicable law, you may have the following rights in relation to your personal information:

• The right to be informed about how personal information is collected and used.

• The right to request access to the personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal information in certain circumstances.

• The right to request that we restrict the use of personal information in certain circumstances.

• The right to object to processing based on legitimate interests or to direct marketing at any time.

• The right to withdraw consent where we rely on consent.

• The right to request a portable copy of certain information that you have provided to us, where applicable.

• The right not to be subject to certain decisions based solely on automated processing where those decisions have legal or similarly significant effects.

To exercise any of these rights, please email info@fearofgodm.shop with the subject line “Privacy Request”. We may ask for information needed to verify your identity before responding.

We will respond within the timeframe required by applicable law. In most cases, this will be within one month of receiving a valid request, although a longer period may apply where permitted by law.

13. Complaints

If you have concerns about how fearofgodm.shop handles personal information, please contact us first at info@fearofgodm.shop so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office, the United Kingdom’s data-protection regulator:

https://ico.org.uk/make-a-complaint/

14. Children’s Privacy

fearofgodm.shop is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe that a child has provided us with personal information, please contact us at info@fearofgodm.shop. We will take appropriate steps to delete the information where required by law.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third parties.

We recommend that you read the privacy policy of every third-party website or service before providing personal information to it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, website features, legal obligations, or data-protection requirements.

Any updated version will be posted on fearofgodm.shop and will take effect when published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect personal information.

17. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or personal information, please contact:

fearofgodm.shop
info@fearofgodm.shop